Everything you need to know.

Every Ivory & Ribbon box is curated to order, not mass-produced and sitting in inventory. When you "Start Your Order," you're beginning a short process — we confirm your details, personalize your card, and hand-pack everything once we know exactly who it's for.

Every box is curated and hand-packed after your order is confirmed — nothing is mass-produced or pulled from a shelf. Please allow 3–4 weeks for collection orders, and 4–6 weeks for custom boxes, from the time your order is confirmed to when it's ready to ship or be picked up.

For weddings, we recommend placing your order at least 6 weeks in advance to ensure everything arrives with plenty of time to spare.

Yes — our order form lets you request multiple boxes in a single order (for example, one for each bridesmaid), shipped together to one address.

Currently, each order ships to a single address so everything arrives together, ready for you to distribute. If you need multiple shipping addresses, reach out and we'll see what we can arrange through a custom order.

We currently ship within the U.S. If you're located elsewhere, reach out and we'll let you know what's possible.

Shipping is calculated based on your order size and destination, and will be confirmed with you before your deposit is collected.

Reach out within 48 hours of delivery with a photo of the damage, and we'll make it right with a replacement of the affected items.

Yes — each collection is available in five signature colorways: Ivory, Champagne, Warm Taupe, Cocoa, and Sage.

Yes, every box includes a personalized card with a message of your choosing.

Our three collections are curated as complete sets, so individual items aren't swapped. If you're looking for something more specific to the person, our Create Custom Box option lets you build something entirely tailored to them.

A collection is ready to personalize — you choose the card, color, and recipient. A custom box is built from scratch around a specific person, occasion, or budget. We present a sample box for your approval before anything is sourced.

There's no strict minimum, though most custom requests start around $250 per box. Share your budget when you submit your request, and we'll work within it.

We'll revise it with you until it feels right. Nothing is sourced or charged until you approve the final version.

No payment is taken when you submit your order. After we confirm every detail with you and you approve them, we'll collect a 50% deposit to begin curating your order. The remaining balance is due once your order is ready to ship or be picked up.

Deposits are non-refundable, as they cover the cost of sourcing and curating your order. Once your order is ready, final payment is due within 7 days. We'll send friendly reminders along the way — but if payment isn't received within that window, we reserve the right to cancel the order.

Reach out with your order size and details, and we're happy to discuss what's possible for larger bridal parties.

Because every box is personalized and curated to order, all sales are final once your order is confirmed. If your box arrives damaged or incorrect, contact us and we'll make it right.

Yes — details like recipient information, card messages, and delivery address can be adjusted at no charge up until you approve your order. Once approved and curation begins, changes may no longer be possible.